Recovery In the Cloud, Part 2 – What CIOs Should Ask
Ram Shanmugan, our Senior Director of Product Management for Recovery Services, offered the important points below in an interview recently with Smart Business Philly. –Carl M.
Evaluating cloud providers is time-consuming and can be a nerve-racing task. You don’t do it often enough to become expert at it and sometimes its hard to separate reality from hype. Here are a few questions that go to the crux of most CIO concerns.
- Does the provider offer meaningful service level guarantees for recovery of mission-critical applications? Can it reliably recover mission-critical applications in the wake of failure?
- Does it support heterogeneous computing platforms (e.g., Windows, Linux) and hybrid architectures that meet the recovery needs of the entire IT portfolio?
- Does the staff have hands-on disaster recovery experience? Has it recovered from a disaster? Does it understand the entire disaster recovery lifecycle? Can it provide audit-ready test reports?
- Does it provide options for high availability, as well as less crucial applications in a heterogeneous environment? More specifically, can this partner support a broad portfolio of Recovery Point Objectives (i.e., for each application, the amount of downtime and data loss your business can sustain after a disaster) and Recovery Time Objectives (i.e., the recovery timelines and priorities your business requires for mission-critical applications and processes).
- What is the range of options supported for moving data to the cloud? Does it use monitoring and automation tools to ensure rapid and effective response to failures?
- Can the cloud partner handle your current and future needs? Can it expand and contract on demand, handle sudden growth or support large amounts of application data?
- Can clients pay as they go?
- Does the provider offer multiple levels of security and service options? If some data is too sensitive for the cloud, will the provider use a private cloud for that data but use a shared cloud for everything else?
One size does not fit all, so cloud partners should offer a range of private, hybrid and physical environments to make sure your data is secure and can be recovered after a disasters.
What combination of shared, hybrid and private cloud makes the best economic sense for your company?
Visit our Cloud Solutions Center for videos, white papers and case studies about SunGard’s Enterprise Cloud Services.