Posts Tagged ‘Root-Cause Problems’

New Managed Recovery Program (MRP) Service Receives Interest as the “Only” Service Addressing Root-Cause Recovery Challenges

Last week, SunGard Availability Services announced General Availability (GA) of a new service called Managed Recovery Program (MRP). This service offers to help ensure the availability of applications by supporting management of the entire recovery lifecycle using a systematic approach for SunGard customers. As part of the approach, root-cause problems which undermine recovery are identified and addressed on an on-going basis.

During analyst briefings, what was the consistent comment heard by the team? That while others may talk about change management and other common root-cause problems which undermine recovery, SunGard is the only vendor with a packaged service, at General Availability, with real customers using it.

During briefings, SunGard Sr Director Kerwin Myers shared details of the experiences of early adopters of MRP services. Some of the comments shared by Kerwin include:

* Organizations with recovery scripts already in place, are often surprised to find significant gaps in those scripts which are revealed in on-boarding tests

* Lack of change management of recovery procedures is one of the most significant root causes which MRP is designed to address

* MRP customers report appreciating the benefits experienced from working with an assigned SunGard Service Delivery Manager (SDM), in particular, as the SDM serves as a counter-part to the organization’s DRC and helps to re-enforce and strengthen that role

Review of MRP service has been strong. You can read what’s being said in this round-up of coverage:

* “SunGard Availability Reveals Recovery Plan for Large Enterprises” Posted Nov 15, by Bruce Hoard at Virtualization Review

* “SunGard Announces New Managed Recovery Program” posted Nov 9, by Loiver VanDervoort at MSPNews

* “SunGard: Managed Recovery Progam for Cloud and On-Premise” posted Nov 10, by Nicholas Mukhar at MSPmentor

Interested in learning more? Kerwin Myers and the SunGard MRP team will be presenting a session on overcoming root-cause problems which undermine recovery, at the upcoming Gartner Data Center Conference being held Dec 5-8 in Las Vegas. Meet Kerwin and several of our SunGard SDM experts while you’re there!