In many companies, credit and collection teams are pushed very hard to meet their cash targets so that the days sales outstanding (DSO)/Debtor targets are met. Often there is a focus on ‘just getting the money in’. Teams are typically focused on applying the cash in the last couple of days of the month, which [...]
Showing all posts by Art Hernandez
Credit Limit Policy and Delegation of Authority:Part II
Connectivity is a basic assumption, are we ready for mobile in the credit and collections world? In part I of my Credit Limit Policy and Delegation of Authority blog series, I discussed the importance of distributing authority and responsibility. In part II, I will touch upon the importance of mobile in our daily lives and [...]
Credit Limit Policy and Delegation of Authority: Part I
Distributing Authority and Responsibility… In my previous automated dispute resolution workflow blog series, I discussed why dispute management remains a challenge, the importance of defined business process, and how technology can help drive efficiencies to in dispute resolution. Now I am going to discuss how a defined busines process can help with credit limit [...]
Harnessing Credit and Collections Productivity to Generate Financial Results
The traditional credit and collections department is often mired in manual tasks that sap the productivity of its personnel. It is really eye opening when you begin to measure the amount of time that is lost in a day to deal with non-value oriented administrative tasks. Let’s look at inefficiencies associated with prioritization, preparation, and [...]
Automated Dispute Resolution Workflow: Part IV
Gaining Control Over Your Dispute Environment… In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management still remains a challenge for many credit and collections departments. In Part II, I explored the benefits of automating dispute resolution workflow. In Part III, I described the eight critical components of rule-based [...]
Automated Dispute Resolution Workflow: Part III
The Eight Critical Components of Rule-Based Dispute Resolution Workflow… In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management still remains a challenge for many credit and collections departments. In Part II, I explored the benefits of automating dispute resolution workflow. In part III, I will describe the eight [...]
Automated Dispute Resolution Workflow: Part II
Part II: Automated Dispute Resolution Workflow A New Language for Complex Dispute Process Workflow In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management still remains a challenge for many organizations. In Part II, I will continue to explore automating dispute resolution workflow. Until recently, automated dispute resolution has [...]
Automated Dispute Resolution Workflow
Why Dispute Management Remains a Challenge? I have visited numerous credit and collections departments over the years and managing disputes still remains a time consuming challenge for many of them. There are several reasons for this, but all are related to the complexity of commercial trading relationships which typically involve multiple points of interaction between trading [...]
Taking the Pain Out of Collection Claim Processing Part IV
In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strategic resource to help you maximize recoveries. In Part III I discussed the challenges that occur in the traditional claims process. In Part [...]
Taking the Pain Out of Collection Claim Processing Part III
In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I describe how you can use collection agencies as a strategic resource to help you maximize recoveries. In Part III I will describe the challenges that occur in the traditional claims process. [...]
