Archive for the ‘Customer News’ Category

Doing more with less: City saves money with NaviLine

Logo for the City of Aurora, IL

Click to download the complete case study (PDF).

Located on the picturesque Fox River, Aurora is ranked as the second largest city in the state of Illinois. With a rapidly expanding population, city officials wanted to improve building inspection communications for increased efficiency with leaner staffing levels.

SunGard Public Sector’s NaviLine Code Enforcement and Click2Gov Wireless Code Inspection Software helped streamline Aurora’s inspection communications. “We wanted to reduce re-inspection rates and inspection request call volume,” said John Curley, Building and Permits Director. “SunGard Public Sector’s automated email system and mobile inspections help us efficiently communicate with all members of the private sector team.”

Nationally recognized for “Best Practice” communication tools by the International Code Council’s Major Jurisdiction Committee, Aurora’s inspection communications have helped increase productivity.

Automatically generated, inspection scheduling emails contain a listing of the Top 10 frequently failed items, inspector contact information and a customer survey URL. “We see the ‘Top 10’ as a chance for us to prepare citizens and answer any questions they might have prior to inspection. This valued resource assists the private sector team in addressing common deficiencies, reducing construction time and ensuring better municipal efficiency,” said Curley.

Harnessing the power of Click2Gov Wireless Code Inspections, Aurora’s code enforcement officers can send and receive information quickly and accurately. The intuitive interface allows officers to efficiently use mobile devices to enter inspection results at the job site. Working together, Click2Gov Wireless Code Inspections and the SunGard Public Sector Building and Permits software provide a complete link between the permitting office and inspectors in the field. “Instantaneous result entry eliminates the dual effort of written results in the field and subsequent typed results in the office. This allows for an additional inspection to be added to the daily schedule,” said Curley.

“Real-time inspection results are automatically emailed to the entire private sector team from the field, effectively shaving a half day from the correction response and re-inspection time frame. Instantly knowing if a structure has failed an inspection helps the private sector team manage projects and reduces the amount of time before occupancy,” said Curley.

Included in the inspection results emails is a link to a customer satisfaction survey. The survey has assisted city officials with aggregating citizen suggestions while providing useful employee feedback, in addition to creating a unique opportunity for citizens to voice concerns or share details of how their inspection was conducted. The email and customer satisfaction surveys improve transparency and offer a forum for citizens who may not be likely to utilize the online web portal.

Click to download the complete case study (PDF).

Congratulations to SunGard Public Sector clients in Digital Counties 2011 survey

For the past nine years, e.Republic’s Center for Digital Government has partnered with the National Association of Counties (NACo) to identify best electronic practices among counties nationwide, regardless of size. This year’s Digital Counties Survey features a number of SunGard Public Sector customers, who are utilizing our software to help connect their communities.

Congratulations to each of them!

250-499,999 population:
2nd Dakota County, Minn.
3rd Chesterfield County, Va.
4th Douglas County, Colo.
9th Guilford County, N.C.

150-249,999 population:
3rd Arlington County, Va.
6th Gaston County, N.C.
9th Boone County, Mo.
10th Hall County, Ga.

Less than 150,000 population:
1st County of Nevada, Calif.
4th Martin County, Fla.
7th Gloucester County, Va.

Department of Homeland Security- Grant Funding Now Available!

The Department of Homeland Security (DHS) has at long last released funding for a wide variety of grant programs.  If you’re familiar with DHS grants, then you know the application period typically runs from January to December.  The reason behind the delay this year was the budget battle that played out in Congress, postponing the release of grant funding until formal federal budget approval.  If you are not familiar with DHS grants, rest assured that this does not prevent you from taking advantage of this potential funding source.  There are several details than any interested agency must know, particularly the due date, application requirements, and each grant program’s funding priorities.  Obtaining this information is as easy as reviewing each program’s guidelines.  However, having a true understanding of how to develop your request and ensure it scores well in the review process is insight the guidelines cannot provide.  For this information, I invite you to attend the upcoming Developing Your DHS Grant Request for 2011 Success.  This webinar will cover the application requirements, review past winning projects, and offer tips & tricks for developing a winning request.    Register to attend today!  Click here for more information.

Tazewell County, IL Agencies Go Live With SunGard’s OSSI Public Safety Solution

Four public safety agencies located in Tazewell County, IL have recently gone live on SunGard’s OSSI Public Safety Solution, as reported by the Peoria Journal Star. The agencies will utilize the OSSI Records Management System to centralize records in a central database and share information across jurisdictions.

Pekin Interim Chief of Police Greg Nelson said the system will save time and help ensure officer safety.

“What this means, for the first time ever, is free-flowing information between police departments,” said Nelson. “Criminals are mobile — they don’t live and operate in one town.

“It is foolish to think that we should work in isolation of each other.”

Case Study: Sanford-Burnham Medical Research Institute Improves Reporting With ONESolution

Ranked among the top 25 organizations worldwide for its impact, Sanford-Burnham Medical Research Institute conducts collaborative research dedicated to finding cures for human disease, improving quality of life, and thus creating a legacy for its employees, partners, donors, and community. A scientific staff of nearly 900 is dedicated to revealing the fundamental molecular causes of disease and devising the innovative therapies of tomorrow.

“As a not-for-profit, we know most of our funds will come from grants,” explains Sandi Houle, manager, administrative computing for Sanford-Burnham Medical Research Institute. “Using SunGard Public Sector products, we are able to generate very clean reports on the money going in and out, and on our funding pipeline.”

Read more about Sanford-Burnham and ONESolution.

Cayman Islands Emergency Dispatch Selects SunGard’s OSSI Public Safety Solution

The Cayman Islands 911 Emergency Communications Centre has selected SunGard’s OSSI Public Safety Solution to provide technology applications for public safety, including Computer-Aided Dispatch (CAD) software.  The centre dispatches the Royal Cayman Islands Police Service, Emergency Medical Services, and Cayman Islands Fire Service, and according to the centre serves more than 50,000 citizens of the Cayman Islands representing a mix of more than 100 nationalities.

“With SunGard Public Sector, every implementation deadline and benchmark was met,” said Brent Finster, emergency communications manager for Cayman Islands Emergency Communications. “There were no delays or unforeseen issues. The employees were knowledgeable about their solution, and they managed expectations as to how it would resolve our needs.”

SunGard Public Sector’s OSSI Public Safety Solution will provide the Cayman Island Emergency Communications Centre with a fully integrated public safety software solution that will help increase productivity and accountability. SunGard Public Sector’s OSSI Computer-Aided Dispatch (OSSI CAD) system helps provide a fast, reliable way to manage and dispatch emergency calls, including integrated mapping, a graphical user interface, and hotspot notifications. OSSI CAD delivers leading-edge technology for today’s mission critical conditions and supports the perpetual demands of high-availability environments.