Contributor: Andrew Rickard
Insurers around the world are looking to the Asia Pacific region for future growth opportunity. Building a stable, productive sales force is a key part of building a presence across the region. Yet insurers in Asia continue to face a series of challenges in growing their sales force in a scalable and efficient manner.... read more
Contributor: Andrew Rickard
In markets across Asia Pacific, the convergence of technology is placing more and more power in the hands of consumers. The modern insurance buyer now has ready access to product data from multiple companies, qualitative information about company reputations, and the ability to easily make comparisons. As a result, the consumers that insurers now service are better informed and tend to be more actively involved in their purchasing decision.... read more
Contributor: Andrew Rickard
The face-to-face distribution channel remains the dominant method in the Asia-Pacific region. With the exception of a few of the more developed countries like Australia, Japan, South Korea and New Zealand, captive agency is the primary channel. The agency forces employed by some of the largest companies in the region make for some impressive numbers:... read more
Contributor: Andrew Rickard
There is a lot of talk in the insurance industry about client focus or client centricity, but little in terms of understanding how each interaction contributes to a transparent and effective relationship between the insurer and the consumer.... read more
Contributor: Andrew Rickard
In March of this year, the Asia Insurance Review conference in Singapore focused on “Repositioning for a New Competitive Era in Asia”. During the conference a panel of technology executives debated the role technology would play in the future. Some of the discussion focused on peoples’ use of avatars in various virtual worlds (Wikipedia describes an avatar as “a computer user's representation of himself/herself or alter ego”). The panellists proposed that much of the insurance business with younger people will be sold through virtual channels, using avatars.... read more
SunGard is one of the world’s leading software and technology services companies. Our four businesses serve approximately 25,000 customers in more than 70 countries.
© SunGard 2002–2013
