You are viewing all posts by, Laetitia Paterson

principal consultant – insurance, SunGard Global Services


Improving the claims management process through workflow


Over the years, I have worked with many insurance companies who have struggled with managing their internal claims processes. What has become apparent is the importance of using a business process management (BPM) tool to increase efficiency, quality and productivity, as opposed to a combination of Excel spreadsheets and manual processes. Here are four simple truths concerning the claims management process.... read more