You are viewing all posts by, Paul Tiede

partner, SunGard Global Consulting Services

2
May
2012

U.S. healthcare reform: Rethinking service and process excellence is a good thing

Contributor:

The U.S. healthcare reforms mandate new consumer exchanges that can affect consumer purchasing trends. Recent reports indicate that consumers will evaluate healthcare options independently from employer-sponsored insurance (ESI) plans. These trends indicate a shift away from ESIs to exchanges providing choice, convenience and affordability. Many consumers will also evaluate ESIs against new exchanges, as most lower-income and part-time workers will engage public or private exchanges.... read more