You are viewing all posts tagged with "Insurance"

Paul Tiede

partner, SunGard Global Consulting Services

2
May
2012

U.S. healthcare reform: Rethinking service and process excellence is a good thing

Contributor: Paul Tiede

The U.S. healthcare reforms mandate new consumer exchanges that can affect consumer purchasing trends. Recent reports indicate that consumers will evaluate healthcare options independently from employer-sponsored insurance (ESI) plans. These trends indicate a shift away from ESIs to exchanges providing choice, convenience and affordability. Many consumers will also evaluate ESIs against new exchanges, as most lower-income and part-time workers will engage public or private exchanges.... read more

Laetitia Paterson

principal consultant – insurance, SunGard Global Services

8
Dec
2011

Improving the claims management process through workflow

Contributor: Laetitia Paterson

Over the years, I have worked with many insurance companies who have struggled with managing their internal claims processes. What has become apparent is the importance of using a business process management (BPM) tool to increase efficiency, quality and productivity, as opposed to a combination of Excel spreadsheets and manual processes. Here are four simple truths concerning the claims management process.... read more

Andrew Rickard

insurance partner, SunGard Global Services, Asia Pacific

10
Nov
2011

Know your customer

Contributor: Andrew Rickard

In markets across Asia Pacific, the convergence of technology is placing more and more power in the hands of consumers. The modern insurance buyer now has ready access to product data from multiple companies, qualitative information about company reputations, and the ability to easily make comparisons. As a result, the consumers that insurers now service are better informed and tend to be more actively involved in their purchasing decision.... read more

Andrew Rickard

insurance partner, SunGard Global Services, Asia Pacific

21
Jul
2011

Managing agency distribution channels: It’s all about the data

Contributor: Andrew Rickard

The face-to-face distribution channel remains the dominant method in the Asia-Pacific region. With the exception of a few of the more developed countries like Australia, Japan, South Korea and New Zealand, captive agency is the primary channel. The agency forces employed by some of the largest companies in the region make for some impressive numbers:... read more

Andrew Rickard

insurance partner, SunGard Global Services, Asia Pacific

31
May
2011

Moments of truth in the customer experience

Contributor: Andrew Rickard

There is a lot of talk in the insurance industry about client focus or client centricity, but little in terms of understanding how each interaction contributes to a transparent and effective relationship between the insurer and the consumer.... read more